#Fedex tracking shipment exception full
#Fedex tracking shipment exception software

There are, of course, exceptions to these exceptions. The shipper has to file these “service claims” each instance. However, the money-back guarantee is not automatically credited for each shipping exception.

#Fedex tracking shipment exception full

If FedEx delivered past the published service time for Express and Ground/Home Delivery you are entitled to a full refund for transportation. If you do not have a waiver in your carrier contract, then the FedEx Money-Back Guarantee (MBG) would be applicable for shipping exceptions within FedEx’s control. How Can I Benefit from FedEx Exceptions?įor certain FedEx shipping exceptions the shipper can actually be entitled to a benefit. Being proactive and ensuring you are passing FedEx parcels that are in the right packaging and with correct addresses is essential to cost containment. It’s always best to communicate potential delays and shipping exceptions with customers proactively, but sometimes like the last example above it is just not possible. Examples are Mardi Gras in New Orleans, weather events like flooding or a blizzard, and recently even the mass protests in American cities across the United States. Certain events in regional areas can also cause delays. Be sure to account for these holidays when quoting shipping times to your customers. You can obtain this from your Sale Representative, as well. Each carrier puts out a holiday schedule every year. Are you using strong enough corrugate? Does the size of the box match the size of the product shipped? FedE will definitely occasionally damage a package themselves, but if you see a common thread it is best to look at your internal processes. Fulfillment Precautions – If you are having consistent issues with your packages damaging in transit to your customers, then it may be time to reevaluate your packaging solutions.In 2020, FedEx is charging $17 per instance. Address correction fees are wildly expensive. If there are errors the customer can be directed to fix before submitting the order. A great way to avoid shipping exceptions and delays is ensuring the addresses are validated on the front-end.

#Fedex tracking shipment exception software

Ensure you have address validation software on the front end.Proactive Measures to Avoid Shipping Exceptions Regulatory Agency Clearance Delay – The shipment is being delayed by the destination country’s Customs Authority for processing.In many cases delivery is re-attempted the next day. PMX – A shipment has been returned to the delivery station for the night because it was undeliverable due to an incorrect address or a recipient was unavailable.Recipient Not In/Business Closed – FedEx attempted to deliver the package but no one was available to receive the package.Shipment Not Made on Time/Delivery Failed: This does not necessarily denote a late shipment. Commodity/Dutiable Received at Port of Entry – Your shipment of a commodity/dutiable item was received at the destination country’s port of entry.Received From/Released to an ODA Agent – The package was released to an agent that delivers to extended service locations (out of the primary delivery area).Commitment Not Due/Not Attempted – FedEx has the package but may not attempt to deliver it until the commitment time.Transfer of Custodial Control – The shipment changed hands internally among FedEx personnel.Release Signature on File – The sender or recipient used their option of authorizing delivery of a package with a release signature that FedEx has on file.

Prerouted Meter Package – A package was processed through a customer’s automated shipping software.a FedEx Drop Box, or the courier made more than one pickup at the location.

Pickup Exception – A package was received for a different location than the shipper i.e.

These codes are also listed below for your convenience: Codes Related to Non-Standard Process: Fedex has 10 standard shipping exception codes listed here. Fedex uses the term “shipping exception” to tag situations where the delivery or shipment of the item is “non-standard.” This sometimes means a delay in shipping and sometimes serves as only information on the process of your shipments.